Refund policy
Here’s a revised and slightly reworded version of your return and refund policy tailored for care.caseitup@gmail.com, with clear structure and language. It also emphasizes that refunds are only issued as store credits:
Return & Refund Policy – Case It Up
We want you to love your purchase, but if something isn’t right, we’re here to help.
Exchanges & Replacements
While we do not offer refunds or traditional returns, we are happy to assist with replacements under the following conditions:
✅ When You're Eligible for a Replacement
We will send you a free replacement if:
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You received the wrong design or model
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The product is defective or damaged
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There is a fitting issue
Important: You must contact us within 2 days of receiving your order to be eligible for a replacement.
📦 Replacement Process
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Contact our support team at care.caseitup@gmail.com with:
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Order details
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Photos/videos showing the issue
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We’ll verify your claim and arrange a replacement.
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In some cases, we may request you to return the incorrect/damaged item before sending the new one.
Store Credit Option
If you’re not completely satisfied but the product is unused and in its original condition, we offer store credit instead of a replacement or return.
🛍️ Eligibility for Store Credit
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The product must be unused, in its original packaging, and in new condition
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You must contact us within 2 days of delivery
Store credits can be used for any future purchase on our website.
🚫 No Replacement or Exchange If:
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You don’t like the design
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You ordered the wrong model
Damages & Issues
Please inspect your order upon delivery. If there are any issues such as:
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Visible damage
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Defective items
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Incorrect products received
→ Contact us immediately so we can evaluate and resolve the issue promptly.
📩 Contact Us:
Email: care.caseitup@gmail.com
We’re here to help you!